Words

Tell me more. Listening:

Allow the speaker to express thoughts and feeling, validate, find solutions.
Allow the listener to celebrate the success of the speaker, or console (comfort) the speaker

What happen next?

Words to use when angry:
fascinating, fascinating, fascinating (no road-rage -> better self-control)
that is not like me
I am sorry, I was wrong and you were right.
What is going to come out of your mouth and what are you going to do about it?

Can't wait to meet you all
Welcome … I look forward to meeting you.
Excited to have you on the team
Welcome aboard
Welcome to the team

helicopter view <-> overview
terrain
landmines <-> trouble spots

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